Vehicles
by London, U.K., 14th October 2022 – Multi-brand electric vehicle provider, Innovation Automotive, has chosen Intelligent Motoring as an exclusive provider of warranty and claims management solutions, confirming its commitment to offer future electric van and passenger vehicle customers the most comprehensive aftersales package possible. The move follows Innovation Automotive’s recent announcement that it has secured the rights to distribute the all-electric Chinese brands DFSK, Seres and Skywell in the UK.
Intelligent Motoring’s extended warranty offering, MotorEasy, joins a portfolio of aftersales solutions brought together by Innovation Automotive, including AA breakdown cover and servicing and repairs via Halfords Autocentres.
Innovation Automotive’s distribution rights will begin with the launch of the DFSK EC35 in the UK, with all buyers receiving a 5-year / 75,000 mile vehicle warranty, as well as an 8-year / 100,000 mile warranty for the traction battery.
DFSK customers will also receive a white label version of MotorEasy’s “digital garage” account area. The free digital garage, which was another contributing factor to Innovative Automotive’s appointment of Intelligent Motoring, enables customers to store policy documentation and garage records, including servicing and repairs. Records will be automatically uploaded, via an existing API between Halfords Autocentres and Intelligent Motoring, helping customers build and maintain a full service history that they can pass on to future owners.
Samir Hmicho, Chairmain of Innovation Automotive said, “There are a host of reasons why Intelligent Motoring stood out from its competitors. Aside from its innovative approach to product development and customer lifecycle management, it has a proven record in achieving an exemplary record of customer service, as shown by MotorEasy’s “excellent-rated” Trustpilot score.
“Furthermore, its established relationship with Halfords Autocentres enables us to capitalise on existing synergies between both our chosen servicing and warranty providers. As a direct-to-consumer business it was vitally important that we chose a portfolio of partners that each boast a high record of success on customer service. We are delighted to have Intelligent Motoring join us as we embark on launching a new chapter in the UK’s decarbonisation journey.
Commenting on the appointment, Duncan McClure Fisher, CEO of Intelligent Motoring said, “Having pioneered the introduction of extended warranties for electric vehicles in the UK back in 2020, we are particularly excited to be working with a group that themselves are pioneering the introduction of new types of electric vehicles to the UK. EV development is evolving at incredible pace, notably in the commercial vehicles sector, providing huge learning and commercial opportunities across our suite of customer lifecycle brands.”